Refund Policy

Effective date: October 1, 2026

Superlaunch is operated by Individual Entrepreneur Piven Bohdan, a sole proprietor registered in Ukraine. For subscription or refund help, contact support@superlaunch.pro or call +380500876002.

New workspace plans use the current payment reseller checkout. Earlier purchases retain their original provider terms and support routes.

1. Purchases and your rights

Our payment reseller is the Merchant of Record for purchases through its checkout. The Reseller Buyer Terms, the offer you purchased and applicable law govern refunds and withdrawal rights. A trial does not by itself waive mandatory rights.

2. Cancellation

The workspace owner can request cancellation in Billing. You can also use the customer portal link in your receipt. Check the confirmation for when cancellation takes effect. Cancellation and refunds are separate. Deleting a workspace or disconnecting an ad account does not cancel a subscription. Cancel before the seven-day card-required trial ends to avoid its first charge.

3. Refund requests

Contact support@superlaunch.pro with your workspace, billing email, charge date and receipt reference. We review duplicate charges, incorrect charges and product-delivery issues. We do not promise an unconditional refund for stopping use during a paid period. Mandatory remedies remain available. Do not send a password, full card number or security code.

If we cannot resolve an issue, contact the payment reseller through the customer portal or Payment support. The payment reseller processes approved refunds. A request alone does not confirm approval or completion; contact support if its status is unclear.

4. Earlier purchases

Your earlier purchase keeps its original reseller terms and mandatory rights. Use the support route in your receipt or contact support@superlaunch.pro for help with a refund request.